Terms & Conditions of Sale

In force as of 28 June 2026.

1. Purpose

These Terms & Conditions of Sale (the “Terms”) govern bookings and purchases of wellness services (massages) offered by Siam Sereine and performed at the location specified by the client (“on-site” service). Any booking implies full acceptance of these Terms.

2. Provider details

Siam Sereine — sole proprietorship (entreprise individuelle, EI), operated by Krittiya Chaiyasit Ognibene.
93 Rue du Mont Cenis, 75018 Paris, France.
Business registration (SIRET): 104 895 370 00013.
Email: contact@siamsereine.com.

3. Services and prices

The services and their durations are described on the website. Prices are shown in euros and are those displayed at the time of booking. VAT not applicable, Article 293 B of the French General Tax Code (prices do not include VAT).

4. Booking and payment

Bookings are made online for a specific date and time. Payment is due at the time of booking, by debit/credit card, through our secure payment provider Stripe. The booking is confirmed by email once payment is validated.

5. Right of withdrawal

Under Article L221-28 of the French Consumer Code, the 14-day right of withdrawal does not apply to leisure and wellness services to be provided on a specific date. As our services are booked for a specific date and time, they fall under this exception. The applicable cancellation terms are those of Article 6 below.

6. Cancellation and refund

• Cancellation at least 24 hours before the start of the service: full refund. The refund is triggered automatically to the payment method used at booking (the time to receive it then depends on your bank, typically 5–10 business days).
• Cancellation less than 24 hours before the start of the service, or a no-show: the service is due and is not refunded. A reschedule may be offered as a goodwill gesture, subject to availability, without constituting an obligation.
• How to cancel: via the cancellation link in your confirmation email, or by email to contact@siamsereine.com. The date and time taken into account are those when the request is received.

7. Cancellation by the provider

If Siam Sereine cancels (unavailability, force majeure, etc.), the client is fully refunded or offered a reschedule to a mutually agreed date.

8. Personal data

The data collected (identity, contact details, service address) is used solely to manage bookings and customer relations. Health questionnaire information is processed solely to deliver the service safely, on the basis of your consent, and is automatically erased within 24 hours after the session. Under the GDPR, you have the right to access, rectify and erase your data by writing to contact@siamsereine.com.

9. Governing law and disputes

These Terms are governed by French law. In accordance with Articles L612-1 et seq. of the French Consumer Code, the client has the right to use a consumer mediator free of charge to seek an amicable resolution of any dispute; the competent mediator's details can be obtained on request at contact@siamsereine.com. Failing an amicable resolution, the French courts have jurisdiction.